Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at f13ilha@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at f13ilha@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at f13ilha@gmail.com.

Return & Refund Policy

Thank you for shopping at [Your Store Name]. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.

1. Return Window

You have 30 calendar days from the date you received your item to request a return or exchange.

2. Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, unwashed, and in the same condition that you received it.
The item must be in its original packaging with all original tags, labels, and accessories attached.
Proof of purchase (order number, confirmation email, or receipt) is required.

3. Non-Returnable / Final Sale Items

Certain types of items cannot be returned due to safety, hygiene, or custom order restrictions:

Gift cards
Final sale / Clearance items
Personalized, customized, or made-to-order products
Perishable items, intimate apparel, or sanitary goods

4. How to Initiate a Return

Contact Support: Email our customer care team at [support@yourstore.com] with your order number and the reason for the return.
Receive Authorization: If your return is approved, we will issue a Return Merchandise Authorization (RMA) number along with return shipping instructions and a shipping label (if applicable).
Ship the Item: Pack the item securely and drop it off at the designated carrier location (USPS, UPS, or FedEx).

Note: Packages returned without prior authorization will not be accepted.

5. Return Shipping Fees

Defective, Damaged, or Incorrect Items: If the return is due to our error (defective product or wrong item sent), we will provide a prepaid return shipping label at no cost to you.
Standard Returns / Change of Mind: For returns due to customer preference, you will be responsible for the cost of return shipping (or a flat fee of $[X.XX] will be deducted from your total refund amount). Original shipping charges are non-refundable.

6. Refunds & Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed back to your original payment method.
Processing Time: Please allow 5 to 10 business days for the credit to post to your bank account or credit card statement, depending on your card issuer.

7. Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.